Managing the costs of IT, minimizing the risk of downtime
Managing IT has become a costly process for many small to mid size businesses. Industry Canada reports that businesses now spend more on the maintenance and support of their IT infrastructures than they do on the procurement of actual hardware and applications. Your organization likely spends more money on IT than you do on almost any other part of your business.

You understand that the proactive management of IT systems is critical to prevent the top IT expense, downtime. When your systems are not up and running your business is being impeded by things like:

• Sudden and unplanned costs related to repairs
• Loss of hours in employee productivity
• Disruption of your client services
• Potential corruption or loss of valuable data

Rely on NitroSure for proactive, reliable and predictable IT management
NitroSure™ delivers affordable, enterprise-caliber IT service management (ITSM) to small and medium sized organizations. Using internationally recognized ITSM best practices used by large organizations NitroSure provides a efficient, process-driven IT service management that is aligned with your unique business requirements. NitroSure provides affordable and predicable IT costs while reducing both the frequency and severity of preventable IT problems and critical system failures through proactive management.

The award winning NitroSure solution provides three critical service areas:

1. Environment Stabilization evaluates and corrects issues including;

• Infrastructure Audit
• Review & Recommendations
• Remote Services
• Patching & Updates
• Go-Live Readiness

2. Reactive Services respond to service requests and alerts including:

• Professional Help Desk Support
• Response Time Guarantee
• Emergency On-Site Support
• Advanced Ticketing System
• Metrics & Satisfaction Surveys

3. Proactive Services monitor and maintain critical systems including:

• Network Monitoring
• Patch Maintenance
• Backup Verification
• E-Mail Defence
• Client Services

NitroSure customers benefit from outsourcing their IT operations to trusted partner who ensures they are receiving the maximum return on their IT investments. NitroSure gives you:

• Peace of mind through our proactive and practical approach to managing IT.
• Access to highly qualified technical personnel with a varied and complementary set of skills.
• Guaranteed and measured service levels to ensure your complete satisfaction.
• Excellent value through customized agreements with a variety of service deliverables to meet your unique needs.
• Focus on what you do best: running your business without worrying about IT.